FAQ
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What is SecondShop’s 30 day No Lemon Guarantee?
At SecondShop, we stand behind our product and our commitment to our buyers. If there is a product that is deemed to have malfunctioned within 30 days of receiving the product, SecondShop will promptly send out a technician who will attempt to service and/or repair your product. If the product is deemed unfixable, SecondShop will replace your product with the same or similar model, mutually agreed to by each party.
Where does SecondShop secure its product from?
SecondShop has relationships with the largest retailers and manufacturers in Canada. We receive and condition test all of these products before releasing for sale to our buyer network
What is SecondShop's Fulfillment Offering?
SecondShop can be your back office partner!
SecondShop is committed to enabling our buyers to grow their business. To do this, SecondShop offers a fulfillment and delivery offering where we will securely warehouse and deliver units directly to your customers for an additional fee.
Reach out to our team at reseller@secondshop.ca for more information.
Where is SecondShop located?
SecondShop is located in the GTA and currently is only offering shipping and service to Ontario. SecondShop will be expanding into other regions across Canada soon. Stay tuned!
What forms of payment does SecondShop accept?
We currently accept major credit cards, EFT and etransfer.
How is SecondShop able to offer such large discounts off new products?
SecondShop works directly with manufactures and retailers to source overstock or open box items at a significant discount on new products they are unable to sell through traditional channels. In short, you get a new products at a fraction of the price.
Do you have a brick & mortar location?
We offer our products online only at this time.
What are the differences between New/Open-Box, Like New/Refurbished, and Scratch and Dent Products?
Open-Box Products
Definition: Open-box products are items that were previously purchased but cancelled or
returned prior to installation. These items have never been fully unpackage or
used
Condition: Open box items have no signs of wear. Since they have been
returned, the original packaging might be opened or slightly damaged, but the
product itself should be in excellent condition. All original accessories, manuals, and warranties are included.
Warranty: Open box items often come with the manufacturer's original warranty, as they are considered almost new.
Price: With open-box products you are getting a great discount on a Brand New item.
Ideal for: Customers looking for a nearly new product at reduced prices.
Like-New/Refurbished Products
Definition: Refurbished productsn are returns that may have had functionality issues.
Condition: These products may show signs of prior use, such as minor cosmetic imperfections.
Warranty: Refurbished products come with a one-year warranty.
Price: Refurbished products are sold at a significant discount
Ideal for: Customers looking for a functional product at a bargain price and are not concerned with minor signs of wear.
Scratch and Dent Products
Definition: Scratch and dent products are new items that have sustained cosmetic damage during manufacturing, shipping, or handling.
Condition: These products might have visible scratches, dents, or other minor imperfections, but they are otherwise fully functional.
Warranty: Scratch and dent products usually come with the
manufacturer's full warranty.
Price: Sold at a steep discount.
Ideal for: Customers who are looking for a functional product at a bargain price.