FAQ

At SecondShop, we stand behind our product and our commitment to our buyers. If there is a product that is deemed to have malfunctioned within 30 days of receiving the product, SecondShop will promptly send out a technician who will attempt to service and/or repair your product. If the product is deemed unfixable, SecondShop will replace your product with the same or similar model, mutually agreed to by each party.

SecondShop has relationships with the largest retailers and manufacturers in Canada. We receive and condition test all of these products before releasing for sale to our buyer network

SecondShop can be your back office partner!

SecondShop is committed to enabling our buyers to grow their business. To do this, SecondShop offers a fulfillment and delivery offering where we will securely warehouse and deliver units directly to your customers for an additional fee. 

Reach out to our team at reseller@secondshop.ca for more information.

SecondShop is located in the GTA and currently is only offering shipping and service to Ontario. SecondShop will be expanding into other regions across Canada soon. Stay tuned!

We currently accept major credit cards, EFT and etransfer. 

SecondShop works directly with manufactures and retailers to source overstock or open box items at a significant discount on new products they are unable to sell through traditional channels. In short, you get a new products at a fraction of the price.

We offer our products online only at this time.

Open-Box Products

Definition: Open-box products are items that have been purchased and
then returned to the store without being used. These returns can happen for
various reasons, such as the customer deciding they didn't want the product,
wrong colour, wrong model, finding a better deal elsewhere, or realizing it
wasn’t exactly what they needed, didn’t fit into their house or packaging was
damaging during transport. Importantly, these products are in new condition.

Condition: Open box items no signs of wear. Since they have been
returned, the original packaging might be opened or slightly damaged, but the
product itself should be in excellent condition. All original accessories,
manuals, and warranties are included.

Warranty: Open box items often come with the manufacturer's
original warranty, as they are considered almost new.

Price: Open-box products are usually sold at a discount, but
since they are new, the discount may be smaller compared to refurbished or scratch-and-dent
items.

Ideal for: Customers looking for a nearly new product at a reduced
price.

Like-New/Refurbished Products

Definition: Products that have been returned to the manufacturer or
retailer for various reasons, such as defects, malfunctions, or simply buyer’s
remorse. These items undergo a thorough inspection, testing, and refurbishment to
ensure they meet the original manufacturer’s standards before being resold.

Condition: Like-new items may show signs of prior use, such as minor
cosmetic imperfections, but they are in like new working condition. The
refurbishment process involves repairing any defects, replacing any faulty
components, and restoring the unit to like new condition.

Warranty: Refurbished products come with a one-year warranty. We
also offer a No-Lemon Guarantee of a 30-day money-back promise.

Price: Refurbished items are sold at a significant discount
compared to new products, making them an attractive option for budget-conscious
shoppers.

Ideal for: Customers looking for a reliable product at a lower
price, who don’t mind minor cosmetic flaws or the fact that the item is not
brand new.

Scratch and Dent Products

Definition: Scratch and dent products are new items that have
sustained cosmetic damage during manufacturing, shipping, or handling. This
category also includes items that may have been used as floor models or display
units in stores. The damage is typically superficial, affecting only the
appearance and not the functionality of the product.

Condition: These products might have visible scratches, dents, or
other minor imperfections, but they are otherwise fully functional. The extent
of the cosmetic damage can vary, so it’s important to inspect the item or
review pictures provided by the seller before purchasing.

Warranty: Scratch and dent products usually come with the
manufacturer's full warranty, as the damage does not affect the product's
performance.

Price: Because of the cosmetic imperfections, scratch and dent
items are often sold at a steep discount, making them an excellent choice for
those who prioritize function over appearance.

Ideal for: Customers who are looking for a functional product at a
bargain price and are not concerned with minor cosmetic damage.