Manufacturer's Equivalent Warranty and Extended Warranty

How does the no-lemon benefit work?

SecondShop, through its insurance provider, will replace the product, upon the confirmation, by an authorized technician, of a fourth (4th) failure of the same major part, during the coverage period of the Plan.

How does the preventive inspection benefit work?

The Plan owner can obtain one preventive inspection for the duration of the Plan. If a Plan covers several products, the preventive inspection is available for all products, during a single technician visit. The technician will validate the appliances to ensure they are functioning properly based on the insurance providers checklist.

Can a power surge really occur on an appliance?

Today’s appliances are largely electronic, and therefore susceptible to power surge failure.

No deductible… really?

There are no deductibles. Products are covered for both parts and labour.

Why is it important that the Plan is transferable?

Selling your appliances? Selling your home? The balance of any Plan can be transferred to a new owner by visiting our website and completing the transfer request form.

What does up to four additional years mean?

The Plan becomes effective following the expiry date of the manufacturer’s warranty for parts and labour, up to a maximum of six years from the date of possession for appliances or four years from the date of possession for the Replacement Plan.

What is covered under the food losses benefit?

If food is lost following a covered failure, the Plan owner is eligible to receive, for a refrigerator, a maximum amount of 125$ per covered failure, with a maximum for the duration of the Plan of $250. For a standalone freezer, the maximum payable amount per covered failure is $250, with a maximum for the duration of the Plan of $500.

Are you moving?

Your Plan moves with you, service is available in Canada or the continental USA.

What is covered under the rust protection benefit?

We will repair damages due to rust that prevent the product from functioning as designed or rust that affects a washer’s tub, a dryer’s drum or a dishwasher’s baskets.

How does the knob replacement benefit work?

We will replace broken control knobs that prevent the product from functioning. These items are shipped directly to the Plan owner by SecondShop, through its insurance provider..

What happens when a product is replaced?

If SecondShop, through its insurance provider, decides to replace a product, the Plan owner will receive an in-store credit equivalent to the original purchase price, to choose another product.