| Missing Parts |
Covered
|
| Missing Manual |
Covered
|
| Unit Makes Noise |
Covered
|
| Unit is Only Partially Performing or Not Performing its Function at All |
Covered
|
| Unit Control Panel/Lights Do Not Work |
Covered
|
| What is Not covered by our Product Guarantee? | |
|---|---|
| Cosmetic Issues |
Not Covered
|
| Smells |
Not Covered
|
| Cracked Glass |
Not Covered
|
Your product is covered by our SecondShop Manufacturer’s Warranty. This warranty is included with all purchases. You may also purchase an Extended Warranty for further coverage. We will register your product for you so you are covered for the following:
| Coverage |
First
30 Days Included
|
Next
11 Months Included
|
Extended
2 or 4 Year Add On
|
|---|---|---|---|
|
No Deductible
| |||
|
Coverage for Parts & Labour
| |||
|
Replacement Credit
| |||
|
Protection Against Food Loss
| N/A | N/A | |
|
Replacement of Buttons/Knobs
| |||
|
Transfer of Ownership without Charge
| N/A | N/A | |
|
Coverage Provided by Aviva
| N/A |
Your coverage starts the day the unit arrives in your home.
The first 30 days are covered by SecondShop. Please email their customer service team for support needed regarding the unit(s) purchased.
For customer inquiries in the insurance provinces of BC, AB, & SK, must reach out to the Broker (Summit).
Summit Commercial Solutions Inc. at 1-250-900-8749, Monday to Thursday 9:00 AM to 5:30 PM PST, and Friday 9:00 AM - 4:00 PM PST or by email warranty@summitcover.ca.
SecondShop can be reached by phone or email:
EMAIL: customerservice@secondshop.ca
PHONE: 289 816 4263
The next 11 months coverage is provided by Aviva. Your contact for support is SecondShop.
SecondShop can be reached by phone or email:
EMAIL: customerservice@secondshop.ca
PHONE: 289 816 4263
Your first-year of coverage ends 365 days after the unit is delivered to your home.
The end date, can be found on your Warranty Certificate, which is emailed to you within the first 30 days of purchase.
You can choose to add additional coverage with the 2- and 4-year Extended Warranty programs.
These can be purchased at any time within your first year of ownership.
You can choose to add additional coverage with the 2- and 4-year Extended Warranty programs at the time you purchase your unit.
You can also choose to purchase them at any time within your first year of owning the product.
You can choose to purchase them at any time within your first year of owning the product.
The cost of the Extended Warranty is based on the price paid for your unit.
2 year Extended Warranty starts at $45.99 +tax for units 0 to $300.
Each warranty purchased covers 1 unit.
Please reach out to our Customer Service Team for the full pricing list.
SecondShop offers a 2-year & 4-year Extended Waranty.
The Extended Warranty starts after the initial Manufacturer or Manufacturer Equivalent Warranty ends.
You can choose to add additional coverage of the 2- and 4-year Extended Warranty programs at the time you purchase your unit.
Additionally, you can also choose to purchase them at any time within your first year of owning the product.
A manufacturer warranty, also known as a limited warranty or factory warranty, is a commitment made by the manufacturer/brand of the product. The manufacturer agrees to repair or replace it at no cost to the consumer within a specified amount of time. Any issues with the functionality of the unit, would be addressed with the brand directly. This may require you to register your product. This warranty is included in the purchase price of the product and does not require an additional fee.
Manufacturer Equivalent Warranty, is in place for Brands who do not support the sold by SecondShop. SecondShop offers an Equivalent Warranty, which covers the same items as a brand warranty, to support the items they sell, and our customers who purchase.
You are always covered for at least 1 year (by the Manufacturer or SecondShop).
You will be notified by email, after purchase, which the details about your 1 year warranty.
5 years
1 year Manufacturer or Manufacturer Equivalent + 4 Year Extended Warranty
Email: customerservice@secondshop.ca
Phone: 289 816 4263
Website: SecondShop Customer Care | Help & Support
For customer inquiries in the insurance provinces of BC, AB, & SK, must reach out to the Broker (Summit).
Summit Commercial Solutions Inc. at 1-250-900-8749, Monday to Thursday 9:00 AM to 5:30 PM PST, and Friday 9:00 AM - 4:00 PM PST or by email warranty@summitcover.ca.
Original Equipment Manufacturer.
You can cancel your warranty.
You may cancel Your Optional Extended Warranty Plan; i. within fifteen (15) days after You purchased coverage. You will be entitled to a full refund of any Fee You have paid, provided You have not made a request for repair service. ii. by providing written notice more than fifteen (15) days after the purchase date of coverage. You will receive a partial refund of the fees You paid, calculated on a short rate time on risk basis. A minimum fee of fifty dollars ($50) applies.
Please reach out to Customer Service for cancelation requests.
Yes.
Parts & Labour needed to fix the functionality of the unit, is covered under the warranty.
In the event a unit is not repairable, SecondShop will look to replace with the same model or unit equivalent in value.
If a unit is not available for replacement, SecondShop will offer credit equivalent to the price paid for the unit.
If you return your unit, your extended warranty will also be returned for refund.
The value of the refund will depend on when the unit is returned, in the coverage timeframe.
No. There is no deductible.
Yes, after the first 30 days.
Please reach out to the Customer Service Team with the updated information:
SecondShop automatically enrolls you in:
2 and 4 year is optional, applicable if purchased (not automatic enrollment)
For units which come with a Manufacturer’s Warranty, you can click here for information.
Yes.
Within the first year, SecondShop will support the repair of functional issues of a unit which fall under the Manufacturer Equivalent Warranty. In the case a repair is not possible, they will look to support a replacement of your unit of the same model or unit of similar value.
Units where a 2 or 4 year Extended Warranty is purchased, will also be repaired or replace should they have functional issues.
Your SecondShop Warranties will be emailed to you within the first 30 days of purchase.
For Manufacturer Warranty, once you register, you will have access to your full warranty certificate. Each Manufacturer may have different ways they present this. Please speak them directly when you register.
1 year after the unit arrives in your home or selected address.
The first year you are covered by the Manufacturer Warranty of Manufacturer Equivalent Warranty.
This will be outlined on your certificate.
In the event of a Product Failure of a refrigerator or standalone freezer, where the necessary repair or replacement of the Product cannot be completed within twelve (12) hours for a refrigerator and twenty-four (24) hours for a standalone freezer from the time of service initiation, You shall be entitled to receive a grocery gift voucher in the amount of one hundred fifty dollars ($150)
Knobs or buttons which impact the functionality of the unit, can be replaced under the warranty.
The part will be ordered and installed at no cost to you.
For units which come with a Manufacturer’s Warranty, you can click here for information.
Please reach out to our Customer Service Team:
Email: customerservice@secondshop.ca
Phone: 289 816 4263
Our Customer Care team is here to help with product questions, orders, delivery, and more. Simply click the chat bubble in the bottom right corner to quickly get answers to your SecondShop-related questions.
Learn how SecondShop grades appliances—from Refurbished to Open Box - Fair to Open Box - Excellent to Original —so you can shop confidently and choose the right fit for your home.
Explore affordable extended warranty plans that keep your appliance covered beyond the standard warranty period.
