Manufacturer's Equivalent Warranty & Extended Warranty

Please email customerservice@secondshop.ca
We will send you proof of coverage for your first year.

Part of your service at SecondShop, is we register your initial 1-year warranty for you, we are happy to get you set up with your log in to access all the benefits of your warranty.
Please email customerservice@secondshop.ca
Additionally, if your product is backed by a 1-year manufacturer's warranty, we can help you register for your product so you can get the support you need

The Plan owner can obtain one preventive inspection for the duration of the Plan. If a Plan covers several products, preventive inspection is available for all products, during a single technician's visit. The technician will validate the appliances to ensure they are functioning properly based on the insurance providers checklist.

Today’s appliances are largely electronic, and therefore susceptible to power surge failure.

There are no deductibles. Products are covered for both parts and labor.

Selling your appliances? Selling your home? The balance of any Plan can be transferred to a new owner by visiting our website and completing the transfer request form.

The Plan becomes effective following the expiry date of the SecondShop 1 year coverage.
• For a 2-year extended warranty, your item is covered for 3 full years.
• For a 4-year extended warranty, your item is covered for 5 full years

If food is lost following a covered failure, the Plan owner is eligible to receive, for a refrigerator, a maximum amount of 125$ per covered failure, with a maximum for the duration of the Plan of $250. For a standalone freezer, the maximum payable amount per covered failure is $250, with a maximum for the duration of the Plan of $500.

Your Plan moves with you, service is available in Canada or the continental USA.

We will repair damages due to rust that prevents the product from functioning as designed or rust that affects a washer’s tub, a dryer’s drum or a dishwasher’s baskets.

This does not include rust, which may be cosmetic and occurs on stainless steel products.

We will replace broken control knobs that prevent the product from functioning. These items are shipped directly to the Plan owner by SecondShop, through its insurance provider.

If SecondShop, through its insurance provider, decides to replace a product, the Plan owner will receive an online credit equivalent to the original purchase price, to choose another product.
Our Customer Care Team will provide you with the online code, equivalent to the credit and unique to you. They can also support you finding a replacement.

Some products do come with a 1-year manufacturing warranty. In this case, you can go directly to their website to register your product withing the first 30 days of owning it.
You will need:
• Your proof of purchase
• Serial number of your product
Here is our Manufacturer Warranty Registration page with info and links to various brands.

You can always reach out to customerservice@secondshop.ca for additional support on how to register the product for your manufacturer's warranty.

You can add a warranty to your item up to 11 months post purchase, just reach out to
customerservice@seconshop.ca and we can support.