Manufacturer's Equivalent Warranty & Extended Warranty
SecondShop is a Recommerce Store. Many of our products will not be covered by the original manufacture BUT we do stand behind our product for 1 full year. Here is a breakdown of your First Year’s Coverage:
30-DAY NO LEMON GUARANTEE
At SecondShop, we recognize the first 30 days of owning a new product is crucial in getting familiar and comfortable with your new product. Our 30-Day No Lemon Guarantee ensures your product is fully functional to manufacture standards. We encourage you to reach out to our Customer Service Team for support if your unit(s) are not functioning to manufacture standards.
WHAT IS COVERED:
MISSING PARTS
LOCATE THE ORIGINAL MANUFACTURER PART (OEM) & SEND IT TO YOU
HELP YOU FIND ORIGINAL MANUFACTURER PART LOCAL & REIMBURSE YOU.
MISSING MANUAL
WE LOCATE A DIGITAL MANUAL FOR YOU & SEND VIA EMAIL
UNIT MAKES NOISE
WE WILL WORK WITH A LOCAL SERVICE TECHNICIAN TO VISIT YOU.
NOTE: CALLS ARE PRIORITIZED BY OUR SERVICE PROVIDERS, WE DO OUR BEST
TO GET SOMEONE TO YOU QUICKLY.
HOWEVER SAME DAY OR NEXT DAY SERVICE IS NOT ALWAYS A GAURANTEE
UNIT IS ONLY PARTIALLY PERFORMING
OR NOT PERFORMING ITS FUNCTION AT
ALL (COOLING / DRYING / CLEANING / VENTELATING)
WE WILL WORK WITH A LOCAL SERVICE TECHNICIAN TO VISIT YOU.
NOTE: CALLS ARE PRIORITIZED BY OUR SERVICE PROVIDERS, WE DO OUR BEST
TO GET SOMEONE TO YOU QUICKLY.
HOWEVER SAME DAY OR NEXT DAY SERVICE IS NOT ALWAYS A GAURANTEE
UNIT CONTROL PANEL/LIGHTS DO NOT
WORK
WE WILL WORK WITH A LOCAL SERVICE TECHNICIAN TO VISIT YOU.
NOTE: CALLS ARE PRIORITIZED BY OUR SERVICE PROVIDERS, WE DO OUR BEST
TO GET SOMEONE TO YOU QUICKLY.
HOWEVER SAME DAY OR NEXT DAY SERVICE IS NOT ALWAYS A GAURANTEE
customerservice@secondshop.ca
When reaching out, be prepared to send a photo or video of the issue.
WHAT IS NOT COVERED:
COSMETIC ISSUES:
• EXTRA DENTS NOT FEATURED IN IMAGES ONLINE
• GLUE LEFT OVER FROM PACKING TAPE OR STICKERS
• IF RUST APPEARS ON THE UNIT
WE ASK FOR IMAGES OF THE ISSUES AND WE WILL DETERMINE WHAT CAUSED THE EXTRA DAMAGE. MANY OF OUR UNITS ARE SHIPPING ACROSS THE COUNTRY TO GET TO THEIR NEW HOMES, WHICH CAN BE THE REASON FOR ADDITIONAL DENTS.
WE ARE OPEN TO WORKING WITH YOU TO COME TO A RESOLUTION.
SMELLS
WE WILL ASK FOR A SPECIFIC TYPE OF SMELL TO CONFIRM IF IT IS A FUNCTIONAL ISSUE.
OTHER SMELLS ARE NOT COVERED.
CRACKED GLASS
GLASS BREAKING, DUE TO OWNER USE, IS NOT COVERED.
customerservice@secondshop.ca
When reaching out, be prepared to send a photo or video of the issue.
After the first 30 days, your product is covered by SECONDSHOP MANUFACTURER'S WARRANTY.
What does this mean?
• We register your product FOR you, so you are covered for the following:
WHAT IS COVERED
FIRST 11 MONTHS
ALL PURCHASES FROM SECONDSHOP
EXTENDED 2 YEARS
ADDITIONAL PURCHASE
EXTENDED 4 YEARS
ADDITIONAL PURCHASE
NO DEDUCTABLE
COVERAGE FOR PARTS & LABOUR
REPAIRED TO MANUFACTUER
SPECIFICATION
IF SAME COMPENENT
EXPERIENCES BREAKFAST 4 TIMES, PRODUCT IS REPLACED
PROTECTION AGAINST FOOD LOSS.
Refrigerators - $125/failure
Freezers $250/failure
PROBLEMS RELATED TO RUST
REPLACEMENT OF BUTTONS
PROTECTION AGAINST THERMAL STRESS
SURGE PROTECTION
REPLACEMENT CREDIT
Get a credit equivalent to the original purchase price if, among other things, repairs are not possible.
TRANSFER OF OWNERSHIP WITHOUT CHARGE
IN CASE OF REPLACEMENT CREDIT IS EQUIVALENT TO THE PURCHASE PRICE
PREVENTION INSPECTION
Inspection of your product where all parts with issue are replaced and repaired.
WARRANTY IS BACKED BY AN INSURANCE COMPANY
FAQs About Your Product Coverage Under Warranty
HOW CAN I GET PROOF OF COVERAGE FOR MY FIRST YEAR &/OR MY EXTENDED WARRANTY.
Please email customerservice@secondshop.ca
We will send you proof of coverage for your first year.
AFTER MY FIRST 30 DAYS HOW CAN I SUBMIT A REQUEST FOR AN SERVICE CALL:
Part of your service at SecondShop, is we register your initial 1-year warranty for you, we are happy to get you set up with your log in to access all the benefits of your warranty.
Please email customerservice@secondshop.ca
Additionally, if your product is backed by a 1-year manufacturer's warranty, we can help you register for your product so you can get the support you need
HOW DOES THE PREVENTIVE INSPECTION BENEFIT WORK?
The Plan owner can obtain one preventive inspection for the duration of the Plan. If a Plan covers several products, preventive inspection is available for all products, during a single technician's visit. The technician will validate the appliances to ensure they are functioning properly based on the insurance providers checklist.
CAN A POWER SURGE REALLY OCCUR ON AN APPLIANCE?
Today’s appliances are largely electronic, and therefore susceptible to power surge failure.
NO DEDUCTIBLE… REALLY?
There are no deductibles. Products are covered for both parts and labor.
WHY IS IT IMPORTANT THAT THE PLAN IS TRANSFERABLE?
Selling your appliances? Selling your home? The balance of any Plan can be transferred to a new owner by visiting our website and completing the transfer request form.
I HAVE PURCHASED AN EXTENDED WARRANTY, WHEN DOES IT TAKE EFFECT?
The Plan becomes effective following the expiry date of the SecondShop 1 year coverage.
• For a 2-year extended warranty, your item is covered for 3 full years.
• For a 4-year extended warranty, your item is covered for 5 full years
WHAT IS COVERED UNDER THE FOOD LOSSES BENEFIT?
If food is lost following a covered failure, the Plan owner is eligible to receive, for a refrigerator, a maximum amount of 125$ per covered failure, with a maximum for the duration of the Plan of $250. For a standalone freezer, the maximum payable amount per covered failure is $250, with a maximum for the duration of the Plan of $500.
ARE YOU MOVING?
Your Plan moves with you, service is available in Canada or the continental USA.
WHAT IS COVERED UNDER THE RUST PROTECTION BENEFIT?
We will repair damages due to rust that prevents the product from functioning as designed or rust that affects a washer’s tub, a dryer’s drum or a dishwasher’s baskets.
This does not include rust, which may be cosmetic and occurs on stainless steel products.
HOW DOES THE KNOB REPLACEMENT BENEFIT WORK?
We will replace broken control knobs that prevent the product from functioning. These items are shipped directly to the Plan owner by SecondShop, through its insurance provider.
WHAT HAPPENS WHEN A PRODUCT NEEDS TO BE REPLACED?
If SecondShop, through its insurance provider, decides to replace a product, the Plan owner will receive an online credit equivalent to the original purchase price, to choose another product.
Our Customer Care Team will provide you with the online code, equivalent to the credit and unique to you. They can also support you finding a replacement.
MY PRODUCT CAME WITH A 1-YEAR MANUFACTURING WARRANTY, HOW DO I CLAIM IT?
Some products do come with a 1-year manufacturing warranty. In this case, you can go directly to their website to register your product withing the first 30 days of owning it.
You will need:
• Your proof of purchase
• Serial number of your product
Here are links to frequent brands we partner with:
• Product Registration | LG Canada
• Welcome to Whirlpool® Customer Care | Whirlpool
• Register Your Product | KitchenAid
• Samsung Product Warranty Information | Samsung CA
You can always reach out to customerservice@secondshop.ca for additional support on how to register the product for your manufacturer's warranty.
HOW CAN I ADD AN EXTENDED WARRANTY TO MY ITEM AFTER PURCHASE?
You can add a warranty to your item up to 11 months post purchase, just reach out to
customerservice@seconshop.ca and we can support.