Price Match & Price Drop Guarantee – Terms & Conditions
Terms & Conditions
SecondShop Price Match Guarantee
Valid on purchases made October 22, 2025 – December 1, 2025
We want you to feel confident that you’re always getting the best value. If you find the same item at a lower price from another authorized Canadian retailer, we’ll match it.
How It Works
- Price match requests must be made at the time of purchase or within 24 hours of placing your order.
- Applies only to identical products (same brand, model number, finish, SKU, and condition).
- For scratch & dent items, visible damage must be of similar size, type, and position on the product. Final assessment of scratch & dent items is at the discretion of SecondShop.
- If purchasing a package of items, all products in the package must be identical in brand, model number, finish, SKU, and condition to qualify.
- Item must be in stock at the competitor at the time of your request.
Where We Match
- Applies only to authorized Canadian retailers for example: Costco, Home Depot, BestBuy and Rona.
- The price must be visible online and will be verified by SecondShop.
- Excludes third-party marketplaces such as Facebook Marketplace, Craigslist, Kijiji, or eBay.
- Items must be unused. For example, floor models do not count.
Exclusions
Our Price Match Guarantee does not apply to:
- Refurbished products or items with varying scratch & dent condition
- Coupons, rebates, or free-with-purchase promotions
- Special financing offers or deferred payment plans (e.g., “Don’t pay until 2026”)
- Delivery, installation, haul-away, or warranty services
- Obvious misprints or pricing errors
- Clearance pricing
- Reseller or wholesale pricing
Refund Method
Refunds are issued as either a credit back to your original payment method, or a store credit/gift card.
- Refund method is at SecondShop’s discretion.
- Approved refunds are processed within 10 business days.
How to Claim
- Email customerservice@secondshop.ca within 15 days of purchase.
- Include your order number and a screenshot showing the lower price. Clearly state the price and competitor’s name.
- Our team will review your request and confirm eligibility.
SecondShop Price Drop Guarantee
Valid on purchases made October 22, 2025 – December 1, 2025
If the price of an item you purchased from SecondShop drops after your purchase date, we’ll refund you the difference.
How It Works
- Applies only to purchases made on SecondShop.ca.
- Item must be in stock on our site at the lower price at the time of your claim.
- For scratch & dent items, all visible damage must be of similar size, type, and position on the product.
- For package pricing, all items in the package must be identical in brand, model number, finish, SKU, and condition.
- Limited to one adjustment per item.
Where We Match
- Applies only to authorized Canadian retailers for example: Costco, Home Depot, BestBuy and Rona. The price must be visible online and will be verified by SecondShop.
- Excludes third-party marketplaces such as Facebook Marketplace, Craigslist, Kijiji, or eBay.
- Items must be unused.
Exclusions
Our Price Drop Guarantee does not apply to:
- Refurbished products or items with varying scratch & dent condition
- Coupons, rebates, or free-gift-with-purchase promotions
- Special financing offers or deferred payment plans
- Delivery, installation, haul-away, or warranty services
- Obvious misprints or pricing errors
- Reseller or wholesale pricing
Refund Method
- Refunds are issued as either: a credit back to your original payment method, or a store credit/gift card
- Refund method is at SecondShop’s discretion.
- Approved refunds are processed within 10 business days.
How to Claim
- Email customerservice@secondshop.ca within 24 hours of the dropped price. Note, the item must be in stock at the time of your submission.
- Include your order number and a screenshot showing the lower price.
- Our team will review your request and confirm eligibility.