Refurb products that have been returned to the manufacturer or retailer for various reasons, such as defects, malfunctions, or simply buyer’s remorse. These items undergo a thorough inspection, testing, and refurbishment to ensure they meet the original manufacturer’s standards before being resold.

Condition: Like-new items may show signs of prior use, such as minor cosmetic imperfections, but they are in like new working condition. The refurbishment process involves repairing any defects, replacing any faulty components, and restoring the unit to like new condition.

Warranty: Refurbished products come with a one-year warranty. We also offer a No-Lemon Guarantee of a 30-day money-back promise.

Price: Refurbished items are sold at a significant discount compared to new products, making them an attractive option for budget-conscious shoppers.

Ideal for: Customers looking for a reliable product at a lower price, who don’t mind minor cosmetic flaws or the fact that the item is not brand new. Read less

Open-box products are items that have been purchased and then returned to the store. The have NOT been used and are in new condition. All original accessories, manuals, and warranties are included.

These returns can happen for various reasons, such as the customer deciding they didn't want the product, wrong colour, wrong model, finding a better deal elsewhere, realizing it wasn’t exactly what they needed, didn’t fit into their house or packaging was damaging during transport.

Price: Open-box products are usually sold at a discount, but since they are new, the discount may be smaller compared to refurbished or scratch-and-dent items.

Ideal for: Customers looking for a nearly new product at a reduced price. Read less

Scratch and dent products are new items that have sustained cosmetic damage during manufacturing, shipping, or handling. The have NOT been used.

The damage is typically superficial, affecting only the appearance and not the functionality of the product. As the extent of the cosmetic damage can vary, it’s important to inspect the item or review pictures provided before purchasing.

Warranty: Scratch and dent products come with the an equivalent manufacturer's warranty.

Price: Because of the cosmetic imperfections, scratch and dent items are often sold at a steep discount.

Ideal for: Customers who are looking for a functional product at a bargain price and are not concerned with minor cosmetic damage. Read less