More Ways to get in touch:

  • Customer Service Email:

    customerservice@secondshop.ca
    We typically respond within 24 hours.

  • Phone:

    Call us at +1 289 816 4263

    Available:

    • Monday to Friday, 8:30 AM to 5 PM EST
    • Saturday 9 AM to 1 PM EST

  • Chat with Sage:

    Click the chat icon in the bottom right of your screen. Find answers with the click of a button. Ask Sage, our AI-powered customer service companion.

Other Help Resources:

  • Frequently Asked Questions:

    Looking for quick answers? Visit our FAQ page to find answers to common questions about orders, deliveries, products, and more.

    Read more 

  • Installation Services

    Learn which appliances qualify for installation, haulaway options, pricing, and important requirements.

    Read More 

  • Can I get an Extended Warranty on my appliance?

    Explore affordable extended warranty plans that keep your appliance covered beyond the standard warranty period.

    Read More