SecondShop Price Match Guarantee

We want you to feel confident you’re always getting the best value. If you find the same item at a lower price from another authorized Canadian retailer, we’ll match it.

How It Works

  • Price match requests must be made at the time of purchase or within 24 hours of placing your order.
  • Applies only to identical products (same brand, model number, finish, SKU, and condition).
  • For scratch & dent items, visible damage must be of similar size, type, and position on the product. Final assessment of scratch & dent items is at the discretion of SecondShop.
  • If purchasing a package of items, all products in the package must be identical in brand, model number, finish, SKU, and condition to qualify.
  • Item must be in stock at the competitor at the time of your request.

Where We Match

  • Applies only to authorized Canadian retailers, for example: Costco, Home Depot, BestBuy and Rona. The price must be visible online and will be verified by SecondShop.
  • Excludes third-party marketplaces such as Facebook Marketplace, Craigslist, Kijiji, or eBay.
  • Items must be unused.
  • Items must be priced in Canadian Dollars.     

Refund Method

  • Refunds are issued as either:
  1. A credit back to your original payment
    method, or
  2. A store credit/gift card
  • Refund method is at SecondShop’s discretion.
  • Approved refunds are processed within 3 business days.

How to Claim

  1. Email customerservice@secondshop.ca within 24 hours of purchase.
  2. Include your order number and a screenshot showing the lower price. Clearly state the price and competitor’s name.
  3. Our team will review your request and confirm eligibility.