Your hub for support at SecondShop. Find help with delivery, warranty, installation, parts, orders, financing, and more — all in one place.

Search for answers below or browse the topics to find what you need. During business hours, our Customer Care team is here to help. Outside business hours, our AI assistant Sage is available.

  • Warranty Information

    Shop confidently with SecondShop’s 1-year warranty. Learn about our hassle-free appliance protection and extended warranty.

    Learn More 

  • Installation & Haulaway

    Learn about delivery and installation for TVs, Fridges, Freezers, Ranges, Cooktops, Washing Machines, Dryers, Dishwashers, Electronics, and Small Appliances.

    Learn More 

  • Frequently Asked Question's

    Find answers to common questions about shopping, appliance warranties, financing, and shipping at SecondShop – Canada’s best appliance store.

    Learn More 

  • Parts & Accessories

    Find the parts you need to keep your appliances running smoothly. Get discounted authentic, quality parts through our affiliate Parts Program in partnership with Reliable Parts.

    Learn More 

  • Delivery Availability

    SecondShop proudly delivers to most locations across Canada. Simply input your postal code to learn more about your shipping options.

    Learn More 

  • Contact Us

    Need help? Contact SecondShop for support with orders, financing, warranties, and more. We're here for Canadian shoppers.

    Learn More