Manufacturer's Equivalent Warranty & Extended Warranty

SecondShop is a Re-Commerce Store.

Many of our products will not be covered by the original manufacture BUT we do stand behind our product for 1 full year. Most products also come with the option for an additional 2 or 4-Year Extended Warranty.

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How We Support Our Product:
Missing Parts
Covered

Much of product is open box and sold AS IS. Any part, which impacts the functionality of the product, which is missing or damaged will be replaced by SecondShop.

We will locate the Original Manufacturer Part (OEM) and send it to you. OR Help you find OEM locally and reimburse you.
Missing Manual
Covered

We will locate a digital manual for you and send it via email.

Unit Makes Noise
Covered

We will work with a local service technician to visit you.

Note: Calls are prioritized by our service providers, we do our best to get someone to you quickly. However, same day or next day service is not always guaranteed.

Unit is Only Partially Performing or Not Performing its Function at All
Covered

Function may include: cooling, drying, cleaning, or ventilating. We will work with a local service technician to visit you.

Note: Calls are prioritized by our service providers, we do our best to get someone to you quickly. However, same day or next day service is not always guaranteed.

Unit Control Panel/Lights Do Not Work
Covered

We will work with a local service technician to visit you.

Note: Calls are prioritized by our service providers, we do our best to get someone to you quickly. However, same day or next day service is not always guaranteed.

What is Not covered by our Product Guarantee?
Cosmetic Issues
Not Covered

Cosmetic issues, including additional dents not featured in online images, glue left over from packing tape/stickers, or rust that appears on the unit.

We ask for images of the issue and will determine what caused the additional damage. Many of our units are shipped across the country to get to their new homes, which can be the reason for additional dents.

We are open to working with you to come to a resolution.
Smells
Not Covered

We will ask for a specific type of smell to confirm if it is a functional issue. Non-functional issue related smells are not covered.

Cracked Glass
Not Covered

Glass breaking due to owner use is not covered.

SecondShop 1 Year Warranty & Extended Warranty

Your product is covered by our SecondShop Manufacturer’s Warranty. This warranty is included with all purchases. You may also purchase an Extended Warranty for further coverage. We will register your product for you so you are covered for the following:

Coverage
First
30 Days
Included
Next
11 Months
Included
Extended
2 or 4 Year
Add On
No Deductible
Coverage for Parts & Labour

Repaired to manufacturer specifications.
Replacement Credit

Get a credit equivalent to the original purchase price if repairs are not possible or it is not cost-effective to repair
Protection Against Food Loss

$150 grocery voucher for food losses caused by appiance failure

N/AN/A
Replacement of Buttons/Knobs
Transfer of Ownership without Charge
N/AN/A
Coverage Provided by Aviva

Coverage is subject to the approval of Aviva Canada or Aviva Warranty, based on province/territory.

N/A

FAQs About Your Product Coverage Under Warranty

What is the start date of the coverage?

Your coverage starts the day the unit arrives in your home.

The first 30 days are covered by SecondShop. Please email their customer service team for support needed regarding the unit(s) purchased. 

For customer inquiries in the insurance provinces of BC, AB, & SK, must reach out to the Broker (Summit).

 

Summit Commercial Solutions Inc. at 1-250-900-8749, Monday to Thursday 9:00 AM to 5:30 PM PST, and Friday 9:00 AM - 4:00 PM PST or by email warranty@summitcover.ca.  

 

SecondShop can be reached by phone or email:

EMAIL: customerservice@secondshop.ca

PHONE: 289 816 4263


The next 11 months coverage is provided by Aviva. Your contact for support is SecondShop.

SecondShop can be reached by phone or email:

EMAIL: customerservice@secondshop.ca

PHONE: 289 816 4263

When does the coverage end?

Your first-year of coverage ends 365 days after the unit is delivered to your home.

 

The end date, can be found on your Warranty Certificate, which is emailed to you within the first 30 days of purchase.

 

You can choose to add additional coverage with the 2- and 4-year Extended Warranty programs.

 

These can be purchased at any time within your first year of ownership.

 

When can I purchases an Extended Warranty?

You can choose to add additional coverage with the 2- and 4-year Extended Warranty programs at the time you purchase your unit.

 

You can also choose to purchase them at any time within your first year of owning the product.

Can I purchase the optional extended warranty at a later date?

You can choose to purchase them at any time within your first year of owning the product.

What is the cost of the Extended Warranty?

The cost of the Extended Warranty is based on the price paid for your unit.

 

2 year Extended Warranty starts at $45.99 +tax for units 0 to $300.

Each warranty purchased covers 1 unit.

Please reach out to our Customer Service Team for the full pricing list.

What lengths does the extended warranty cover?

SecondShop offers a 2-year & 4-year Extended Waranty.

 

The Extended Warranty starts after the initial Manufacturer or Manufacturer Equivalent Warranty ends.

How do I pay for coverage

You can choose to add additional coverage of  the 2- and 4-year Extended Warranty programs at the time you purchase your unit.

 

Additionally, you can also choose to purchase them at any time within your first year of owning the product.

What is the difference between a Manufacturer Warranty & Manufacturer Equivalent Warranty?

A manufacturer warranty, also known as a limited warranty or factory warranty, is a commitment made by the manufacturer/brand of the product. The manufacturer agrees to repair or replace it at no cost to the consumer within a specified amount of time. Any issues with the functionality of the unit, would be addressed with the brand directly. This may require you to register your product. This warranty is included in the purchase price of the product and does not require an additional fee.

 

Manufacturer Equivalent Warranty, is in place for Brands who do not support the sold by SecondShop. SecondShop offers an Equivalent Warranty, which covers the same items as a brand warranty, to support the items they sell, and our customers who purchase.

 

You are always covered for at least 1 year (by the Manufacturer or SecondShop).

 

You will be notified by email, after purchase, which the details about your 1 year warranty.

What is the max time the extended warranty covers?

5 years

 

1 year Manufacturer or Manufacturer Equivalent + 4 Year Extended Warranty

How do I contact SecondShop

Email: customerservice@secondshop.ca

 

Phone: 289 816 4263

 

Website: SecondShop Customer Care | Help & Support

For customer inquiries in the insurance provinces of BC, AB, & SK, must reach out to the Broker (Summit).

 

Summit Commercial Solutions Inc. at 1-250-900-8749, Monday to Thursday 9:00 AM to 5:30 PM PST, and Friday 9:00 AM - 4:00 PM PST or by email warranty@summitcover.ca.  

What does OEM mean?

Original Equipment Manufacturer.

Can I cancel my certificate?

You can cancel your warranty.

 

You may cancel Your Optional Extended Warranty Plan; i. within fifteen (15) days after You purchased coverage. You will be entitled to a full refund of any Fee You have paid, provided You have not made a request for repair service. ii. by providing written notice more than fifteen (15) days after the purchase date of coverage. You will receive a partial refund of the fees You paid, calculated on a short rate time on risk basis. A minimum fee of fifty dollars ($50) applies.

Please reach out to Customer Service for cancelation requests.

Are parts & labour covered in the event the product breakdown

Yes.

 

Parts & Labour needed to fix the functionality of the unit, is covered under the warranty.

 

What happens if my unit cannot be repaired?

In the event a unit is not repairable, SecondShop will look to replace with the same model or unit equivalent in value.

 

If a unit is not available for replacement, SecondShop will offer credit equivalent to the price paid for the unit.

What if I return my appliance that has an extended warranty – will I be eligible for a refund?

If you return your unit, your extended warranty will also be returned for refund.

 

The value of the refund will depend on when the unit is returned, in the coverage timeframe.

Do I pay a service fee/deductible in the event of breakdown of the product?

No. There is no deductible.

Can I transfer coverage to someone else?

Yes, after the first 30 days.

 

Please reach out to the Customer Service Team with the updated information:

  • Contact name
  • Contact Phone number
  • Contact email
  • Address of the location of the unit

How do I register for my warranty?

SecondShop automatically enrolls you in:

  • 1 year  Manufacturer’s Equivalent Warranty

2 and 4 year is optional, applicable if purchased (not automatic enrollment)

 

For units which come with a Manufacturer’s Warranty, you can click here for information.

Will SecondShop Repair or Replace my product?

Yes.

 

Within the first year, SecondShop will support the repair of functional issues of a unit which fall under the Manufacturer Equivalent Warranty.  In the case a repair is not possible, they will look to support a replacement of your unit of the same model or unit of similar value.

 

Units where a 2 or 4 year Extended Warranty is purchased, will also be repaired or replace should they have functional issues.

 

How can I get proof of coverage?

Your SecondShop Warranties will be emailed to you within the first 30 days of purchase.

 

For Manufacturer Warranty, once you register, you will have access to your full warranty certificate. Each Manufacturer may have different ways they present this. Please speak them directly when you register.

When does my extended warranty take effect?

1 year after the unit arrives in your home or selected address.

 

The first year you are covered by the Manufacturer Warranty of Manufacturer Equivalent Warranty.

 

This will be outlined on your certificate.

What is covered under food loss?

In the event of a Product Failure of a refrigerator or standalone freezer, where the necessary repair or replacement of the Product cannot be completed within twelve (12) hours for a refrigerator and twenty-four (24) hours for a standalone freezer from the time of service initiation, You shall be entitled to receive a grocery gift voucher in the amount of one hundred fifty dollars ($150)

How does the buttons/knob replacement benefit work?

Knobs or buttons which impact the functionality of the unit, can be replaced under the warranty.

 

The part will be ordered and installed at no cost to you.

My product came with a 1 year manufacturer warranty, how do I claim it?

For units which come with a Manufacturer’s Warranty, you can click here for information.

How do I submit a claim?

Please reach out to our Customer Service Team:

 

Email: customerservice@secondshop.ca

 

Phone: 289 816 4263

 

Website: SecondShop Customer Care | Help & Support

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