Open-box products are items that have been purchased and then returned to the store. The have NOT been used and are in new condition. All original accessories, manuals, and warranties are included.

These returns can happen for various reasons, such as the customer deciding they didn't want the product, wrong colour, wrong model, finding a better deal elsewhere, realizing it wasn’t exactly what they needed, didn’t fit into their house or packaging was damaging during transport.

Price: Open-box products are usually sold at a discount, but since they are new, the discount may be smaller compared to refurbished or scratch-and-dent items.

Ideal for: Customers looking for a nearly new product at a reduced price. Read less

Scratch and dent products are new items that have sustained cosmetic damage during manufacturing, shipping, or handling. The have NOT been used.

The damage is typically superficial, affecting only the appearance and not the functionality of the product. As the extent of the cosmetic damage can vary, it’s important to inspect the item or review pictures provided before purchasing.

Warranty: Scratch and dent products come with the an equivalent manufacturer's warranty.

Price: Because of the cosmetic imperfections, scratch and dent items are often sold at a steep discount.

Ideal for: Customers who are looking for a functional product at a bargain price and are not concerned with minor cosmetic damage. Read less